Hi All,
I am working on SAP CRM Service and Investigative Case Management. I need to create a followup of Transaction CRMC (Complaint). In general we create a Service Confirmation , Activity etc as a followup of CRMC in GUI under Copy control configuration, but in my project, the requirement is creation of a ICM Case Type(ICMC) as a followup of CRMC transaction. Please let me know what enhancement, technical configurations needed for this type of followup. Thank You.